In response to the severe storms that have impacted Texas and other states in the surrounding area Amazon posted the following announcement. For Sellers whose accounts were impacted negatively Amazon offers guidance as well as protection it seems for these sellers.
Per Amazon “If the storm and any resulting seller-fulfilled order issues affect your performance metrics you may be receiving automated warning emails regarding your order performance metrics. When you are able to return to business operations, if you are required to appeal, please include a brief description of how your business was impacted. We will mitigate any impact to your account health as a result of the severe weather and its effects on your operations.”
Texas Amazon Seller Accounts
Amazon has provided the following guidelines to help sellers protect their accounts:
Consider temporarily setting your seller-fulfilled listings to inactive if you anticipate that you are unable to meet your shipping service levels.
If you anticipate that you cannot meet your shipping service levels, we encourage you to temporarily turn off the Prime Badge on your offers to contain the impact on the customer experience. Once the weather improves, and you are able to ship orders on time, you can turn on your Prime badge.
Contact buyers through the Buyer-Seller Messaging Service about the status of their orders for seller-fulfilled orders to be shipped within areas potentially impacted by the winter storm.
The full article addressing Texas Amazon Seller Accounts and others impacted by the inclement weather is linked above. Additional information has been provided by Amazon so if your account was impacted by these storms this could be helpful.
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